In a blog post titled “Why Visual IVR is a Bad Idea,” the author argued that WebRTC is a better solution, describing it as an “embedded live help feature” that connects customers using a mobile app directly to an agent. They also suggested that using VoIP instead of the traditional Public Switched Telephone Network eliminates…

Many businesses today are under pressure to move faster, work smarter, and do a lot more with ‘less’. Because of this reason, cloud storage services have become central to how many organisations respond to that pressure. It gives them the tools to store, process, and analyse data without the limitations of on-site infrastructure. In fact,…

How mobile connectivity is implemented is changing fast- and eSIM services are at the centre of this change. Unlike traditional SIM cards, which are physical – and need to be manually swapped when changing mobile network providers, eSIMs are entirely virtual. This means users can switch, activate, and use without ever visiting a store. Pentagram,…

The Internet of Things has moved well beyond being in a ‘buzzword’ territory. Today, IoT services are actively transforming how businesses operate. Different devices, machines and systems are connected in a way to generate real, measurable value – and the ability to connect and communicate across physical infrastructures is opening up many opportunities that didn’t…